Freedom Tire

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Freedom Tire

Postby SBinRockrimmon » Sat Mar 13, 2010 1:20 pm

Thought I’d post about my recent experience at Freedom Tire in Plaistow. I’ve previously used their services several times in the past without issue, but that was not to be the case this time. On January 16th we brought my wife’s car there to have 2 tires replaced and an alignment. Total cost $352. When asked there were no issues paid the bill and received an alignment report.

All of our vehicle registrations expire in February (my birthday month) so this also means an inspection is due. Last weekend of the month came quick so we needed to get the inspection done. Typically we go to Action Auto in Freemont for inspections, but due to the storm and power outages they were closed. So my wife brought the car back to Freedom Tire on Saturday February 27th for an inspection. They told my wife the vehicle would not pass inspection because of a bad ball joint. Needless to say my wife said shouldn’t that have been noticed during the alignment last month. Yup, sorry we missed it. They tell her the computers are down due to the storm and can’t give her a cost for the repair. My wife gives them my daytime cell number and tells them to call me Monday.

I had my wife call another shop for an estimate for the repair. She was given a cost of $90 for the part and another $100 for the labor. So the total was $190

I receive a call from Ron at Freedom tire on Monday March 1st. Of course my wife is now driving a vehicle with an expired inspection sticker. He proceeds to give me a cost of $345 for the repair, and tells me its $225 (and change) for the part and $119 labor. He acted as if he was doing me a favor by telling me there were is no charge for another alignment. I explained to Ron that doing another alignment at no charge shouldn’t even be a question. I ask Ron why this wasn’t caught during the alignment and he didn’t really have an explanation but apologized. I commented that I brought the vehicle there a month ago and asked them to point out any issues, and now a month later I’m told that the vehicle my wife and young son travel in is not safe. His response was the state inspection uses a different standard then the alignment, so I called BS on this (I caught Ron in several lies). I told him that he should make right on his mistake and eat the labor, he agrees to split the labor cost, so still almost $300. Now we get into the fact that there is no way the part costs $225. I told Ron that I got a cost from another shop and the part was $90. Ron tells me that can’t be the right part. I tell Ron I will call him back.

After hanging up with Ron I call Golas Brothers Auto Parts in Plaistow. I’ve used them many times for parts and can’t say enough good things about them. I would highly recommend them over the box store across the street. Anyhow, I ask for a cost of the ball joint for my wife’s car and am told approximately $30 and twice that if I want the best quality one with lifetime warranty. I call Ron at Freedom tire back and tell him that he is buying his parts at the wrong place. Ron tells me again that it is the wrong part and the ball joint is part of a complete knuckle (another lie). So I call Golas back and ask them if the ball joint is part of the knuckle, I’m told it is not. I call Ron back again and this time he tells me that it must be an inferior part and for him to be part of the Goodyear network he has to use high quality parts and the part Golas is offering must not be good quality (another lie). I ask Ron who makes the part he is using and to give me a part number. He tells me the ball joint is made by Moog and gives me the part number. So I make yet another call to Golas and give them the Moog part number. Golas confirms he has been looking at the correct part and confirms the cost of that Moog part number is $60. I make another call back to Ron at Freedom and give him this info; he puts me on hold for a bit and tells me he will call me back. He calls me back and tells me he doesn’t know why he is being charged so much for the part and now offers to do the complete job for $152. I told Ron he should put himself in my shoes. They tell me a car they worked on last month has issues; offers grossly inflated parts cost and did not once just admit they screwed up. I reluctantly agree to have the work done.

On Saturday March 6th we drop the car off. I tell Ron that I want the old part and the box from the new part. Once the work is complete we pick up the vehicle. I pay and Ron gives me the old part and box. I ask where the copy of the alignment report is, he tells me that the printer on the alignment machine isn’t working. I shake my head, and he tells me that “we’re not going anywhere”. I seriously doubt they ever did any type of alignment on the vehicle.

During the course of conversation I told Ron that some of our company vehicles have had work done there and I would not do so anymore. I will NEVER use them again and I figured I would forewarn anyone else from using them either. The company I work for will no longer contribute to the success of Freedom Tire. I have no doubt that this is simply a case where they had a customer that knows a thing or two about vehicles. I question how many others have been ripped-off having not known better.
Last edited by SBinRockrimmon on Sat Mar 13, 2010 8:55 pm, edited 1 time in total.
I predict future happiness for Americans if they can prevent the government from wasting the labors of the people under the pretense of taking care of them. - Thomas Jefferson

To compel a man to furnish contributions of money for the propagation of opinions which he disbelieves and abhors, is sinful and tyrannical. - Thomas Jefferson

Those who desire to give up freedom in order to gain security will not have, nor do they deserve, either one. - Benjamin Franklin
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Re: Freedom Tire

Postby shawn_oneil » Sat Mar 13, 2010 6:27 pm

Sbin,
I know exactly what you went through. I'm surprised that they didn't need to replace your muffler bearings and top off your head light fluid too. You always need to be on your toes with these stores. I had an experience 20 years ago at Meineke when I was in college. I will and have never used that chain for nothing since I had my situation with them. Word of mouth travels far.
Shawn
Shawn O'Neil


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The trouble with socialism is that you eventually run out of other people’s money” –Margaret Thatcher
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Re: Freedom Tire

Postby SBinRockrimmon » Sun Mar 14, 2010 10:43 pm

I just hope others heed my warnings about this place. I used to do all my own work, but I'm a bit tired of being on my back swinging wrenches. I just wish it wasn't expecting too much for a shop to do a good job with a reasonable markup on parts.
I predict future happiness for Americans if they can prevent the government from wasting the labors of the people under the pretense of taking care of them. - Thomas Jefferson

To compel a man to furnish contributions of money for the propagation of opinions which he disbelieves and abhors, is sinful and tyrannical. - Thomas Jefferson

Those who desire to give up freedom in order to gain security will not have, nor do they deserve, either one. - Benjamin Franklin
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Re: Freedom Tire

Postby JC » Sun Mar 14, 2010 11:39 pm

Thank you for the heads up, sounds like a place to avoid.
If you dont't like something, change it. If you can't change it, change your attitude.
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